Uber’s Global Payments team is responsible for driving the strategy and operational execution of ensuring seamless payment to our global earners (drivers, suppliers, etc.) as part of Uber’s on-demand commerce platform. This function is critical to operationally enabling new markets (geographies and products) and growing the partner ecosystem and experience through enhanced payment solutions. In this high impact role, the India Payments Analyst will be responsible for executing daily payment operations and building infrastructure to streamline operations and launch new payment tools to earners in one of Uber’s fastest-growing, most innovative regions. WHAT YOU’LL DO: Ensure seamless execution of payments to regional marketplace participants (driver-partners, couriers, restaurants, financiers, etc.) on a daily/weekly cadence Become a payments expert – navigate exceptions expeditiously and establish a best-in-class communication strategy to assist regional operations grow their business Design the payments process for new launch markets for existing Uber products Build payment infrastructure for new products from the ground-up through workflow automation and banking solutions Effectively manage escalations and drive process improvement changes across internal and external stakeholders (e.g., product managers, banks, payment vendors, etc.) Coordinate with regional and central teams on cash management/banking needs to support regional operations Execute playbook around payment risk management Develop analysis and initiatives focused on quality, efficiency, growth, and risk Optimize disbursement success rate metrics in the APAC region Drive identify and drive cost-saving initiatives via technical file transmission routing changes * Dive deep into data to identify root cause failures for failed payouts to improve the overall earner experience on the Uber platform
What the Candidate Will Need / Bonus Points
WHAT YOU’LL NEED: BS / BA / or Master in Economics, Finance or Business, preferred At least 2 years of finance/business operations experience in a high-growth, fast-paced environment Effective cross-functional work experience Exceptional critical thinking and analytical problem-solving abilities Strong desire to build and hustle Strong analytical skills (experience with modeling, SQL and solid Excel skills are a big plus) Financial and banking systems knowledge preferred Strong, clear communications skills at all levels * Working knowledge of Python or another scripting language is a plus
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