TwitCount Button
29 C
Mumbai
Wednesday, October 28, 2020

Application Support Analyst

Must Read

China’s Kashgar had a coronavirus outbreak. Within two days, 4.5 million people were tested.

Please enable cookies on your web browser in order to continue. The new European data protection law requires us to inform you of the following before you use our website: We use cookies and other technologies to customize your experience, perform analytics and deliver personalized advertising on our sites, apps and newsletters and across the…

Comptroller: End Shin Bet surveillance of corona-infected citizens

Comes out against PM stance, but carefully • agency violated privacy in four cases Israel Police prepare for new coronavirus lockdown regulations, Sept. 25, 2020 (photo credit: ISRAEL POLICE) The government should end Shin Bet (Israel Security Agency) surveillance of coronavirus-infected citizens, State Comptroller Matanyahu Englman recommended Monday. His position could put him at loggerheads…

News24.com | Man jailed for kidnapping girl, 14, from Mozambique, raping her while having sex with his wife

A Mozambican man was sentenced to 22 years behind bars for kidnapping a teenager in Mozambique and bringing her to South Africa.She was kept as his "second wife", raped twice and exposed to sexual acts between the man and his wife.She managed to escape and the man was arrested.A Mozambican man has been sentenced to 22 years'…

Job Title Application Support Analyst

Job Description

Role- Application Support Analyst

Bangalore, India

Experience: 3 to 6 Years

Job Description

IG’s Application Support team is responsible for troubleshooting and resolution of Incidents raised by Business stakeholders and managing the incidents MTTR and systems uptime.

Ensuring all the incidents are quickly diagnosed, workarounds are provided, proper root cause analysis is performed, and actions are taken to ensure that the incident does not reoccur.

The successful applicant for this role must have strong communication and analytical skills, stakeholder management skills, a strong understanding of Application Support and ITIL process and a good understanding of SQL, PL/SQL and Linux.

Responsibilities include:

Quick Troubleshooting and resolution of Production environment issues.

Prioritize incidents to ensure issues are dealt with relevant to their business impact and providing quick solution for all incidents to stakeholders.

Root cause analysis of all problems.

Deliver clear and accurate communication during all incidents to business stakeholders & senior management.

Coordinate with multiple teams and resolve all complex application and system issues.

Maintain good professional relationships with all stakeholders.

Manage all production system and recommend ways to optimize performance and provide solution to problems.

Documentation of all system workflows and known issues.

Drive improvements to ensure that lessons are learned from incidents and that any work required to prevent a future reoccurrence.

Understand how IG’s core dealing systems and backend processes work.

Essential Skills and Attributes:

Working knowledge of SQL ,PL/SQL & Linux.

Working Knowledge of IT Hardware and Software.

Written and verbal communication skills.

Ability to manage, prioritize and successfully execute multiple tasks and activities

Demonstrate cross-group collaboration and organization skills.

Calm under pressure through demanding challenges.

Detail-oriented with the ability to follow processes and procedures

Ability to adapt to changes in processes and products.

Ability to resolve problems and own issues until full resolution.

ITIL V3 Foundation level (Minimum) .

Influencing others without having direct authority.

Effective troubleshooting and analytical skills and ability to manage complex and technical projects.

Experience of data analysis and trending with ability to identify improvements and actions

Desirable Skills:

Previous Application support experience in financial domain.

Knowing of Exchange Trading flow.

ITIL processes and terminology consistent with having completed an ITIL Foundation level course

Experience of working in a global organization and servicing high value/global customers in different geographical locations

Experience of delivering within a multiple service support team, in a complex business environment

Number of openings 1

IG Group

Read More

#MODI2, #MODI2NEWS

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest News

China’s Kashgar had a coronavirus outbreak. Within two days, 4.5 million people were tested.

Please enable cookies on your web browser in order to continue. The new European data protection law requires us to inform you of the following before you use our website: We use cookies and other technologies to customize your experience, perform analytics and deliver personalized advertising on our sites, apps and newsletters and across the…

Comptroller: End Shin Bet surveillance of corona-infected citizens

Comes out against PM stance, but carefully • agency violated privacy in four cases Israel Police prepare for new coronavirus lockdown regulations, Sept. 25, 2020 (photo credit: ISRAEL POLICE) The government should end Shin Bet (Israel Security Agency) surveillance of coronavirus-infected citizens, State Comptroller Matanyahu Englman recommended Monday. His position could put him at loggerheads…

IPL 2020: Chris Gayle’s pride is showing now, says Deep Dasgupta after KXIP crush KKR

You don't have permission to access "http://www.indiatoday.in/sports/ipl-2020/story/deep-dasgupta-praise-legend-chris-gayle-universe-boss-kkr-vs-kxip-kings-xi-punjab-1735425-2020-10-27?" on this server. Reference #18.c63c3117.1603856820.1a006e0

India records daily spike of 36,469 fresh Covid-19 cases, 488 deaths | 10 points

You don't have permission to access "http://www.indiatoday.in/coronavirus-outbreak/story/coronavirus-india-fresh-covid-infections-deaths-vaccine-update-1735454-2020-10-27?" on this server. Reference #18.c33c3117.1603853265.2677bc54

More Articles Like This