Job Title Application Support Analyst
Role- Application Support Analyst
Experience: 3 to 6 Years
IG’s Application Support team is responsible for troubleshooting and resolution of Incidents raised by Business stakeholders and managing the incidents MTTR and systems uptime.
Ensuring all the incidents are quickly diagnosed, workarounds are provided, proper root cause analysis is performed, and actions are taken to ensure that the incident does not reoccur.
The successful applicant for this role must have strong communication and analytical skills, stakeholder management skills, a strong understanding of Application Support and ITIL process and a good understanding of SQL, PL/SQL and Linux.
Quick Troubleshooting and resolution of Production environment issues.
Prioritize incidents to ensure issues are dealt with relevant to their business impact and providing quick solution for all incidents to stakeholders.
Root cause analysis of all problems.
Deliver clear and accurate communication during all incidents to business stakeholders & senior management.
Coordinate with multiple teams and resolve all complex application and system issues.
Maintain good professional relationships with all stakeholders.
Manage all production system and recommend ways to optimize performance and provide solution to problems.
Documentation of all system workflows and known issues.
Drive improvements to ensure that lessons are learned from incidents and that any work required to prevent a future reoccurrence.
Understand how IG’s core dealing systems and backend processes work.
Essential Skills and Attributes:
Working knowledge of SQL ,PL/SQL & Linux.
Working Knowledge of IT Hardware and Software.
Written and verbal communication skills.
Ability to manage, prioritize and successfully execute multiple tasks and activities
Demonstrate cross-group collaboration and organization skills.
Calm under pressure through demanding challenges.
Detail-oriented with the ability to follow processes and procedures
Ability to adapt to changes in processes and products.
Ability to resolve problems and own issues until full resolution.
ITIL V3 Foundation level (Minimum) .
Influencing others without having direct authority.
Effective troubleshooting and analytical skills and ability to manage complex and technical projects.
Experience of data analysis and trending with ability to identify improvements and actions
Previous Application support experience in financial domain.
Knowing of Exchange Trading flow.
ITIL processes and terminology consistent with having completed an ITIL Foundation level course
Experience of working in a global organization and servicing high value/global customers in different geographical locations
Experience of delivering within a multiple service support team, in a complex business environment
Number of openings 1