Job Title Account Opening Analyst – Chinese
Account Opening Analyst – Chinese
What you will do:
Liaising with the Global sales teams and foreign offices, in order to gather all relevant information and documentation to open new accounts in accordance with regulatory AML / KYC requirements.
Identify data and documentation gaps and researching accordingly.
Validating the clients’ KYC risk profile and raising any points of concern, such as negative news.
Ensure all required AML / KYC Regulatory requirements for new and existing clients are fulfilled.
Respond to feedback provided on timely manner.
Escalate issues that may require Compliance support to the Team Lead and other relevant parties.
Monitor and track outstanding cases to ensure cases are completed within set SLAs (service level agreements); escalating accordingly.
Adhere to agreed targets, KPIs, SLAs and confidentiality standards.
Primary responsibility is to provide support to Australia, Singapore & Japan offices and must be flexible for the rotational shifts as per the process.
Answering queries and assisting with disputes – Dealing with inter department queries both on the MS teams calls/chat or via internal email and build a strong relationship.
Communicating updates received from stakeholders to the team, reflect those changes in global procedures.
Advises team members & stakeholders on complex queries, supports the new joiner’s development and department training.
Identifies process and system issues, takes ownership to resolve issues and suggest improvements
A Buddy for new joiners & active knowledge sharing with team.
Encourages a collaborative team culture and has a positive impact to others inside and outside immediate team
Who you will be:
Experience of 3~5 years in Chinese translation/interpretation
Should have skills equivalent to HSK 5/6
Excellent spoken Chinese skills (mandatory)
Very good Chinese-English Translation skills (mandatory)
Excellent English-Chinese Translation skills
Excellent interpersonal and communication skills
A logical and analytical approach to problem solving
Strong team player and time management skills
Literacy in MS Office
Flexible to operate in a 24/7 work environment
Creative thinking and detail-oriented personality
Ability to cope well under pressure and adapt quickly to the ever-changing environment
Number of openings 1