Allscripts

  • Pune, Maharashtra


  • Permanent

  • Full-time

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to deliver on the company’s cash intake and client satisfaction objections.

Responsibilities

  • Act as a client facing support mechanism for the operational divisions of the organization
  • Collects a minimum of 65% of aged receivables on a monthly basis through inbound and outbound calls and use of defined leverage tools, while delivering a superior level of customer service to all clients
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Provides a forecast detailing receivables and risk accounts during focus account reviews
  • Follows documented issue resolutions procedures as well as escalation procedures
  • Responds to all incoming correspondence from clients within 24 hours, with follow up to client within 72 hours
  • Participates daily in phone queue
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
  • Create team spirit and contributes to a positive team environment

Qualifications

Academic and professional qualifications:

  • Bachelors degree from four-year College or university; OR
  • Equivalent combination of education and experience

Experience:

  • Previous AR and/or collectors experience required
  • Supervisory experience preferred but not required
  • Strong analytical, time management and leadership skills
  • Excellent interpersonal skills; problem solver and effective decision maker
  • Ability to write reports, correspondence, and procedure manuals using Word/Excel
  • Ability to read, analyse, and interpret business periodicals, professional journals, technical procedures, or government regulations
  • Self-starter, demonstrated job stability and a strong work ethic

Travel Requirements:

  • None

Working Arrangements:

  • Work is performed in a normal office setting with minimal exposure to health or safety hazards
  • Substantial time is spent working on a computer
  • Ability to work 40+ hours per work week as business needs dictate

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Allscripts


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